> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Book Slot After Payment – Troubleshooting Guide

If you are unable to book your exam slot after completing payment on Talview, it usually indicates a temporary synchronization issue, incomplete workflow step, or browser-related problem.

This guide explains the common causes, diagnostic checks, and recovery steps.

## Common Troubleshooting Steps

| **What might be wrong?**             | **What to Do**                                                                                                                                                                             |
| :----------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Payment not fully processed**      | Check your **bank statement**, payment app, or **email invoice** to confirm payment success. If the amount is deducted but booking isn’t confirmed, wait 5–10 minutes for synchronization. |
| **Slot booking page not redirected** | After payment, you will be redirected to confirmation page with a link to book slot not, refresh the page, or log out and log back in using the same credentials.                          |
| **No available slots**               | All exam slots may be booked or not yet released. Refresh the booking page periodically or check back later when new slots are opened by the administrator.                                |
| **Session timeout or login issues**  | Inactivity can cause your login to expire. Re-login to restore access and retry booking a slot.                                                                                            |
| **System synchronization delay**     | Occasionally, there’s a brief delay in linking your payment to the booking system. Wait a few minutes, then recheck the slot page.                                                         |

## Additional Tips

* Keep your session active while completing both the payment and booking steps. If you don’t book your slot immediately after payment, you will receive an email with a link to complete the slot booking later.
* Avoid multiple payment attempts - always verify first whether your payment has been processed.
* Check your registered email (and spam folder) for payment receipts, booking confirmations, or slot release notifications.