> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Talview Invoice/Receipt Missing After Payment – Troubleshooting Guide

This guide helps you understand why an invoice or receipt might not appear in Payment success page or in mail after a payment or booking on Talview, provides step-by-step solutions, and explains when to contact support for assistance.

## Common Troubleshooting Steps

| What might be wrong?                         | What to do?                                                                                                                         |
| :------------------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------- |
| Email delivery delay                         | Wait a few minutes as automated invoices can take time to be delivered.                                                             |
| Email landed in Spam/Junk folder             | Check spam, junk, or promotional folders. Mark Talview as a safe sender.                                                            |
| Incorrect/misspelled email address           | Verify the registered email during booking/payment and correct any typos.                                                           |
| Notification blocked by system/email filters | Add Talview’s support email domain to your safe sender/whitelist.                                                                   |
| Multiple windows or session conflicts        | Complete your booking/payment in a single browser tab on one device to prevent session conflicts that may delay invoice generation. |
| Invoice generation in progress               | Some invoices generate only after final payment confirmation. Wait and refresh.                                                     |

## Additional Tips

1. Use the same email linked to your Talview registration and payment.
2. Keep your email app updated and check your spam filter settings regularly.
3. Try accessing the page on another browser/device if email isn’t received.
4. Check if your organization’s IT/email admin has blocked automated messages.

<Tip>
  **Tip:** Always capture a screenshot of your payment confirmation. It helps in faster resolution if support is needed.
</Tip>