> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund not credited after Exam Cancellation/Payment Failure – Troubleshooting Guide

If your **refund has not been credited** after cancelling an exam slot or a failed payment attempt, it may be due to processing delays or technical issues.

This guide explains common causes, diagnostic checks, and recommended actions to help you track and resolve refund-related concerns effectively.

## Common Troubleshooting Steps

***

| What Might be Wrong ?                             | **What to Do ?**                                                                                                                                                                                              |
| :------------------------------------------------ | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Cancellation or Payment Failure Not Confirmed** | Verify that your exam cancellation or payment failure has been identified and processed. A confirmation email will be sent once it’s complete.                                                                |
| **Refund Still Processing**                       | Refunds may take 10-14 business days depending on your bank or payment gateway. Check the expected processing time in your confirmation email.                                                                |
| **Multiple Refund Requests**                      | Avoid submitting multiple refund requests for the same transaction. It may cause confusion or delay resolution.                                                                                               |
| **No Refund Confirmation Email**                  | Check your inbox for the refund confirmation message, which includes reference or transaction IDs. It rarely goes to spam or junk unless the sender has been unsubscribed.                                    |
| **System or Technical Delay**                     | Refunds are processed automatically, so delays are rare. If the expected timeline has passed, contact [Talview Support](https://talview.freshdesk.com/support/solutions) with transaction details for review. |

## Additional Tips

* Keep a copy of your cancellation confirmation or failed payment receipt.
* Track refund progress through your bank or payment provider before escalating.

***

<Tip>
  Tip : Refund timelines vary by bank and payment provider. Always wait for the full processing period before raising a support ticket to ensure accurate tracking and resolution.
</Tip>