> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lost Connection During Booking/Payment - Troubleshooting Guide

If your internet connection drops while booking an exam or making a payment, it can **interrupt the process** and create uncertainty about whether your slot is booked or your payment was successful.

This guide explains common causes, diagnostic steps, and recommendations to safely resolve such issues.

## Common Troubleshooting Steps

| **Issue**                        | **What to Do**                                                                                                                                                                                    |
| :------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Payment Status Unclear**       | Check your bank statement, payment app, or card transaction history to confirm if the payment was processed.                                                                                      |
| **No Confirmation Email**        | A successful payment should trigger a confirmation email with invoice and transaction ID. If missing, the payment may not have gone through.                                                      |
| **Repeated Payment Attempts**    | Avoid retrying payment multiple times without verifying status to prevent duplicate charges.                                                                                                      |
| **Portal Session Timeout**       | Refresh or reopen the [booking portal](https://cx-v2.talview.com/scheduling/drive-registration?driveScheduleId=1797\&tid=3041), log in with your registered email ID, and check your slot status. |
| **Browser Cache/Session Issues** | Clear browser cache and cookies, or try a different browser/device to resolve stale session problems.                                                                                             |
| **Uncertain Booking or Payment** | Contact [Talview Support](https://talview.freshdesk.com/support/solutions) promptly with any transaction ID, email, or payment details for verification.                                          |

### **Additional Tips**

Always use a stable internet connection during booking and payment.

Keep a record of transaction attempts and monitor your email for confirmation.

Wait a few minutes after reconnection before retrying booking or payment.