> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Duplicate Payment Issues in Talview Exam Booking – Troubleshooting Guide

If you notice duplicate charges on your card or bank account after booking a Talview exam, don’t worry. This may happen due to multiple payment attempts, network errors, or session timeouts.

This guide explains why duplicate charges occur, expected timelines and steps to resolve.

## Common Troubleshooting Steps

| **What Might be Wrong ?**                            | **What to Do ?**                                                                                                                                                |
| :--------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Duplicate charge visible but payment pending         | Wait up to 24 hours for the system to sync.                                                                                                                     |
| Both charges successful but only one booking created | Check your email → only **one confirmed slot** should appear. In case not refunded, contact [Talview support](https://talview.freshdesk.com/support/solutions). |
| Charges deducted but no booking reflected            | Save your transaction receipts and immediately raise a [Talview Support ticket](https://talview.freshdesk.com/support/solutions).                               |
| Bank shows “on hold” / “processing” for one charge   | This is usually released automatically within 5–7 business days. Monitor your bank statement.                                                                   |

## Additional Tips

* Wait for confirmation before retrying payment.
* Avoid refreshing or closing the browser during the transaction.
* Use stable internet and secure devices for payment.