> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Currency & Cross-Border Payment Issues - Troubleshooting Guide

Talview enables candidates across the world to book exams easily using multiple international payment options.

Sometimes, a payment might not go through due to issues with the card, bank, or local payment regulations. This guide will help you identify the cause and complete your transaction successfully.

## Common Troubleshooting Steps

| What might be wrong?                                              | What to do ?                                                                                                                              |
| :---------------------------------------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------- |
| **Entering incorrect payment details**                            | Double-check your card number, expiry date, and CVV before submitting. A single digit error can cause the transaction to fail.            |
| **Using a card not enabled for international or online payments** | Ensure that your bank or card supports international or e-commerce transactions. Enable these options in your banking app before payment. |
| **Refreshing or closing the browser during payment**              | Stay on the payment page until the confirmation message appears. Closing or refreshing may cancel the transaction.                        |
| **Not completing verification (OTP or 3D Secure)**                | Some banks require OTP or secure authentication for online transactions. Keep your registered phone or email accessible during payment.   |
| **Ignoring confirmation emails**                                  | Always check your inbox (and spam folder) for Talview’s confirmation mail before assuming payment success.                                |

## Best Practices

* Use a stable internet connection while making payments.
* Complete your transaction in a single attempt to avoid duplicate payments.
* Keep payment proof (transaction ID or receipt) for quick resolution if needed.
* Contact [**Talview Support**](https://certification.talview.com/support/tickets/new) if confirmation is delayed.