> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Booked Exam Slot Not Showing – Troubleshooting Guide

If you booked an exam slot in Talview but are unable to find the booking details in your inbox, don’t worry. This guide explains the most common reasons why exam slots may not appear and gives you clear steps to fix the problem.

## Common Troubleshooting Steps

| Reason                                        | What to Do                                                                                                                                                                     |
| :-------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Payment Not Completed or Pending**          | Verify that your payment went through. Pending or incomplete payments delay slot confirmation.                                                                                 |
| **System Delay or Syncing Issue**             | Wait a few minutes and refresh the dashboard; backend syncing may take time.                                                                                                   |
| **Multiple Accounts or Email Mix-up**         | Confirm the booking was made with the same email/account you’re checking.                                                                                                      |
| **Workflow Issues (Book & Pay / Pay & Book)** | - If slot reserved but payment is pending → Complete payment to confirm. - If payment was successful but slot not selected → Use the link in your email/dashboard to schedule. |
| **Mark as “Not Spam”**                        | If you find the email, mark add Talview to **“Not Spam”** to ensure future emails from Talview reach your inbox.                                                               |

## How to Find Your Exam Slot

Follow these steps in order:

1. Log in with the same email ID you used for booking.
2. Refresh or try a different browser/device.
3. Check your email inbox, spam, and junk folders for a confirmation message.
4. If still missing, verify your payment status with your bank.
5. If payment was successful but slot not visible, check your email for a scheduling link