> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ivy AI does not respond during an AI-powered interview

When you're attending an AI-powered interview and Ivy AI stops responding or doesn't respond to your answers, this can disrupt your experience. This usually happens due to microphone permissions, browser compatibility, or connectivity issues.

This article helps you troubleshoot common technical issues that prevent AI interaction.

## 🔎 Troubleshooting Common Issues

| **What might be wrong**                     | **How to fix it**                                                                                                                                                                               |
| :------------------------------------------ | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Microphone permissions are blocked**      | 1.Check your browser's address bar for a microphone icon.<br />2.Click and select `Allow`to grant microphone access.<br />3.Refresh the page and resume your interview.                         |
| **Browser is not compatible**               | Use **Google Chrome (recommended) or Microsoft Edge.** Avoid Safari, Firefox, or mobile browsers as they may not fully support AI interview features.                                           |
| **Microphone is muted or disconnected**     | Check your system settings to ensure your microphone isn't muted.<br />If using an external microphone, verify it's properly connected and selected as the default input device.                |
| **Your response was too long or off topic** | Keep your answers focused and within the suggested time limit.<br />**Ivy AI** may pause if responses exceed processing capacity or don't align with the question.                              |
| **Poor internet connection**                | [Test your connection speed](https://speed.talview.com/).<br />You need at least 2 Mbps for stable AI interaction.<br />Move closer to your router or switch to a wired connection if possible. |
| **Background noise is interfering**         | Move to a quiet location.<br />Background noise or multiple voices can prevent **Ivy AI** from processing your responses correctly.                                                             |
| **Browser cache is causing conflicts**      | Clear your browser cache and cookies, then restart your browser.<br />Navigate back to your interview link to continue.                                                                         |
| **Pop-up blockers are enabled**             | Disable pop-up blockers for the Talview domain.<br />Some AI interview features require pop-ups to function properly.                                                                           |
| **Multiple browser tabs are open**          | Close unnecessary tabs and applications. Having too many tabs open can slow down your browser and affect AI processing.                                                                         |

<Tip>
  **Additional Tips:**

  * Speak clearly and at a moderate pace to help **Ivy AI** process your responses
  * Wait a few seconds after **Ivy AI** asks a question before responding
  * Avoid interrupting **Ivy AI** while it's speaking or processing
  * Check if your antivirus or firewall is blocking the interview platform
  * Try restarting your computer if issues persist after trying other solutions
</Tip>