> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why might an interviewer call you during the interview?

During Live Interviews, interviewers may use **VoIP (Voice over Internet Protocol) calls** to contact candidates directly when they are unable to join the interview on time, face login issues, or are marked as no-shows. This helps ensure timely communication and avoids unnecessary interview delays.

Unlike in-platform calls, VoIP calls are placed to the **phone number you registered**, and they may appear as an **international call** on your mobile screen. These calls are used only to help interviewers quickly connect with you and guide you into the interview.

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## **When Might You Receive a Phone Call?**

You may receive a phone call from the interviewer if:

* You have not joined the interview at the scheduled time
* You are marked as *Late* or *No-Show*
* You are facing login or access issues
* The interviewer needs to confirm your availability or help you join the session

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### **What Happens During the Call?**

**1. Interviewer Initiates the Call**

* If you have not joined the interview on time, the interviewer can trigger a VoIP call directly from the platform.
* The system automatically dials your **registered phone number**.

**2. Incoming Call on Your Phone**

* You receive an **incoming call on your personal mobile device**.
* The call typically appears on the caller ID.

**3. Answering the Call**

* Candidates can **answer the call** as they would a regular phone call.
* Once connected, they can speak directly with the interviewer.
* The interviewer may confirm attendance, share instructions, or help the candidate join the ongoing session.

**4. During the Call**

* Candidates can **answer the call** as they would a regular phone call.
* Once connected, they can speak directly with the interviewer.
* The interviewer may confirm attendance, share instructions, or help the candidate join the ongoing session.

**5. Post-call process**

* After the call, the interviewer can update the candidate’s status (e.g., *Joined Late*, *Unable to Reach*, or *Rescheduled*).
* Follow-up communication or interview continuation happens within the platform as usual.

<Tip>
  ### **Best Practices for Candidates**

  * Ensure your registered phone number is correct and active.
  * Keep your mobile device nearby and unmuted during the scheduled interview time.
  * Answer promptly to avoid being marked as a no-show.
  * Maintain a stable mobile network for uninterrupted communication.
</Tip>

<Note>
  If you do not receive the call, check your mobile network, and ensure you’re not in airplane mode. The interviewer may attempt again within a few minutes.
</Note>

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