> ## Documentation Index > Fetch the complete documentation index at: https://docs.talview.com/llms.txt > Use this file to discover all available pages before exploring further. # Why is my Live interview not loading? If your Live interview does not load or remains stuck on a loading screen, this checklist helps you quickly identify and resolve common browser, device, and network issues. ### 🔎 **Troubleshooting Common Issues** | What might be wrong | How to fix it | | :------------------------------------ | :------------------------------------------------------------------------------------------------------------------- | | Unsupported or outdated browser | Update your browser to the latest version or switch to a supported browser such as Chrome, Edge, Firefox, or Safari. | | Corrupted browser cache or cookies | Clear cache and cookies from your browser settings, then reload the interview page. | | Required browser permissions blocked | Click the lock icon in the address bar, allow camera and microphone access, and refresh the page. | | Browser extensions interfering | Disable extensions temporarily or open the interview in Incognito/Private mode. | | VPN or network restrictions | Turn off VPN or proxy services and switch to a personal or home network if possible. | | Too many applications running | Close unused apps and browser tabs, then restart the browser or device. | | Antivirus or firewall blocking access | Temporarily allow the interview URL through security software if it is safe to do so. | ### **Additional tips:** * Join the interview a few minutes early to verify the page loads correctly. * Use a stable internet connection with consistent speed. * Avoid refreshing the page repeatedly while it is loading.