> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Join Your Talview Interview? Troubleshooting Guide for Evaluators.

Talview Interview Rooms are designed for seamless access, but technical or scheduling issues may occasionally prevent evaluators from joining. This guide will help you identify and resolve the most common problems so you can join interviews smoothly.

## Troubleshooting Issues

| **Possible Reason**                               | **How to Fix It**                                                                                                                             |
| :------------------------------------------------ | :-------------------------------------------------------------------------------------------------------------------------------------------- |
| Incorrect or incomplete interview link            | Always use the secure link provided in your email or Talview notification.<br />Avoid copying partial links.                                  |
| Unsupported or outdated browser                   | Use the **latest version** of Google Chrome, Microsoft Edge, or Safari.                                                                       |
| Browser cache/cookies causing conflicts           | Clear your browser cache and cookies, then rejoin.                                                                                            |
| Permissions not allowed (camera/mic/screen share) | Click the **lock icon** in your browser’s URL bar and allow access to camera, microphone, and screen sharing.                                 |
| Extensions interfering with join process          | Disable extensions like ad blockers or VPN plug-ins and reload the page.                                                                      |
| Internet connection unstable or restricted        | Use a stable, high-speed connection. Prefer wired Ethernet over Wi-Fi.<br />Avoid VPNs, proxies, or corporate networks with strict firewalls. |
| Audio/video devices in use by other apps          | Close other tools like Zoom or Teams that may already be using your camera/mic.                                                               |
| Time zone or scheduling mismatch                  | Double-check the **date, time, and time zone** of the scheduled interview.<br />Join only within the allotted time window.                    |
| Stuck on “Waiting for others” screen              | Verify whether the candidate or other evaluators have joined. Refresh the page or rejoin if the screen persists.                              |
| Authentication or access denied                   | Confirm you are logged in with the **authorized account**.<br />Ensure you have the correct role/permissions to join.                         |

## Additional Troubleshooting

1. Restart your browser or computer.
2. Test in Incognito/Private mode to rule out extension conflicts.
3. Run Talview’s built-in device check before joining.
4. Ensure your organization’s firewall or antivirus allows Talview interview URLs.
5. Try a different supported browser or device if issues continue.
6. Contact your recruiting coordinator if the issue is related to scheduling or permissions.

## Checklist Before the Interview

Make sure that :

* The latest version of Chrome, Edge, or Safari is being used.
* Camera, microphone, and screen-sharing permissions are granted.
* Internet connection is stable (preferably wired).
* Unnecessary extensions or VPNs are disabled.
* Interview date, time, and time zone are confirmed.
* Joined at least 5–10 minutes early to test the setup.

## Need More Help?

If you’ve tried the above and still can’t join:

* Contact Talview Support for personalized assistance and can raise a ticket at [https://talview.freshdesk.com/support/tickets/new](https://talview.freshdesk.com/support/tickets/new)

Our team will help you resolve the issue.