> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Session Ended Abruptly - A Quick Troubleshooting Guide

If you see a **“Session ended abruptly”** error message in middle of the test, it means your test ended unexpectedly. This can happen due to a system conflict, loss of connectivity, or a policy violation detected by the platform.

Session termination can interrupt your progress and may prevent you from completing your assessment on time — but in most cases, it can be resolved quickly.

## Common Troubleshooting Steps

| **What Might Be Wrong**                  | **What You Can Do**                                                                   |
| :--------------------------------------- | :------------------------------------------------------------------------------------ |
| Loss of internet connection mid-session  | Reconnect to a stable network and refresh the page.<br />Avoid using mobile hotspots. |
| Switched tabs or minimized the browser   | Don’t open new tabs, switch apps, or minimize the test window during your session.    |
| System crashed, restarted, or froze      | Restart your device and rejoin the session using the original test link.              |
| Camera/mic was disabled or blocked       | Make sure camera and microphone permissions are always enabled during the test.       |
| Page got refreshed or test window closed | Accidental reloads or closing the browser tab can interrupt the test.                 |

## Additional Troubleshooting Steps

* Close all other apps or tabs to avoid *system conflicts.*
* Reopen your original test link to attempt rejoining.
* Clear your **browser cache** if errors persist.
* Run the system check to ensure everything works well.

If your session does not allow automatic rejoining, Talview will log the error and notify the recruiter/assessment provider.

## Checklist before the Live Interview

* The latest version of Chrome, Edge, or Safari is being used.
* Camera, microphone, and screen-sharing permissions are granted.
* Internet connection is stable (preferably wired).
* Unnecessary extensions or VPNs are disabled.
* Interview date, time, and time zone are confirmed.
* Joined at least 5–10 minutes early to test the setup.

## Need More Help?

* If you’ve tried all the above steps and still experience any issue, contact Talview support for further assistance.
* Or you can raise a [support ticket](https://talview.freshdesk.com/support/tickets/new).

Our team will help you resolve your issue.