> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolving Audio, Video, and Screen Sharing Issues: Troubleshooting Guide for Evaluators

Talview Interview Rooms provide a secure platform for seamless remote interviewing. However, audio, video, or screen sharing issues may occur due to browser, device, or network settings.

This guide helps evaluators quickly diagnose and resolve such issues.

## Troubleshooting Common Issues

| **What might be wrong?**         | **What to do ?**                                                                                                       |
| :------------------------------- | :--------------------------------------------------------------------------------------------------------------------- |
| Microphone not detected or muted | Check your microphone is connected, unmuted, and selected in **system settings** and Talview. Adjust volume levels.    |
| Browser permissions blocked      | Click the lock icon near the URL bar and allow access to microphone, camera, and screen sharing.                       |
| Camera already in use            | Close other applications (Zoom, Teams, Skype) using your webcam before joining Talview.                                |
| Wrong device selected            | In Talview settings, select the correct **microphone/camera** from the dropdown.                                       |
| Poor lighting or position        | Ensure good lighting and proper webcam placement for clear video.                                                      |
| Outdated or unsupported browser  | Use the latest version of Chrome or Edge.                                                                              |
| Cache/cookie conflicts           | Clear your browser cache and cookies, or try Incognito/Private mode.                                                   |
| Screen share not starting        | When prompted, grant permission and choose the correct window/screen. Make sure your OS/browser allows screen sharing. |
| Low internet bandwidth           | Move closer to Wi-Fi, or switch to a wired Ethernet connection for stable video/audio and screen sharing.              |
| Security/firewall restrictions   | Ensure firewall/antivirus isn’t blocking Talview. Add interview URLs to the allow list if needed.                      |

## Additional Troubleshooting

1. Restart your browser or computer and rejoin the interview.
2. Close all other apps that may use your camera, mic, or bandwidth.
3. Try joining from an Incognito/Private window to bypass extensions.
4. Switch to another supported browser or device if issues continue.
5. Check and apply any pending system or browser updates.

## Checklist Before the Interview

Make sure that:

* Microphone and camera are connected, unmuted, and selected correctly.
* Browser permissions for audio/video/screen sharing are allowed.
* You’re using the latest browser.
* Your internet connection is stable.
* Other apps using the camera/mic are closed.
* You tested your setup 10 minutes before the interview.

## Need More Help?

If issues persist:

* Contact Talview Support for personalized assistance and can raise a ticket at [https://talview.freshdesk.com/support/tickets/new](https://talview.freshdesk.com/support/tickets/new)

Our team will help you resolve the issue.