> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Interview Room Features Not Working – Browser/Network Fixes

If some features in the Talview Interview Room (such as audio, video, chat, or screen sharing) are not working properly, the issue is often related to your browser or network settings. This guide will help you troubleshoot and fix common problems to ensure a smooth interview experience.

## Troubleshooting Issues

| **Possible Reasons**                                              | **How to Fix It**                                                                                                                                                    |
| :---------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Using an unsupported or outdated browser                          | Use a supported, and updated browser such as the latest version of Google Chrome, Edge, or Safari.                                                                   |
| Browser cache or cookies causing conflicts                        | Clear your browser cache and cookies via your browser’s privacy settings to fix loading or functionality issues.                                                     |
| Browser permissions (camera/mic/screen sharing) blocked or denied | Ensure camera, microphone, and screen sharing permissions are enabled in your browser.<br />Click the **lock icon** near the URL bar to check and allow permissions. |
| Browser extensions interfering with interview room features       | Temporarily disable browser extensions like ad blockers or privacy tools and reload the interview room page.                                                         |
| Unstable or restricted network connection                         | Use a stable, direct internet connection.<br />Avoid VPNs, proxies, or networks with strict firewall settings that may block video/audio or signaling ports.         |
| Firewall or antivirus software blocking connections               | Configure your firewall or antivirus to allow interview room URLs. Add exceptions if necessary.                                                                      |
| Testing in a corrupted browser session                            | Restart your browser/device or try opening the interview room in **Incognito/Private mode** to rule out session issues.                                              |

## Additional Troubleshooting

1. Restart your computer and relaunch the interview room.
2. Clear your browser’s cache and cookies.
3. Test in an incognito/private window to bypass extensions or cached data.
4. Close all other applications that might use your camera or microphone.
5. Switch to a wired internet connection if you’re on Wi-Fi.
6. Ensure no VPN or proxy is running during the interview.

## Need More Help?

If you’ve tried all the above steps and still face issues, please contact support with:

* Contact Talview Support for personalized assistance and can raise a ticket at [https://talview.freshdesk.com/support/tickets/new](https://talview.freshdesk.com/support/tickets/new)

Our team will help you resolve the issue.