> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Candidate Interview Link Not Working or Expired- Troubleshooting Guide

If you are unable to access your interview because the link provided is not working or shows as expired, this guide will help you understand common reasons and how to resolve the issue quickly.

## Troubleshooting Issues

| **Possible Reasons**                                     | **How to Fix It**                                                                                                                 |
| :------------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------- |
| Interview link has expired                               | Check the scheduled date/time of your interview. Contact your recruiter to request a renewed link.                                |
| Incorrect or wrong link received                         | Verify that the link you received matches the latest invitation. Ask your recruiter to resend the correct link if needed.         |
| Account locked or login failure                          | If you’re locked out after multiple failed login attempts, wait a few minutes before retrying.                                    |
| Use “Forgot Password” to reset credentials if necessary. |                                                                                                                                   |
| Unsupported or outdated browser/device                   | Use an updated browser (Chrome or Edge recommended). Try joining from another device (laptop preferred).                          |
| Network restrictions such as VPN/firewall                | Disable VPNs or proxies. Update firewall/antivirus settings to allow the interview platform.                                      |
| Platform downtime or technical issues                    | Check with your recruiter or Talview support if the issue persists for multiple candidates, or if there is scheduled maintenance. |

## Checklist Before the Interview

Make sure you:

* Have the correct and latest interview link from your recruiter.
* Join within the scheduled date and time.
* Use an updated and supported browser.
* Ensure a stable internet connection (avoid VPNs or proxies).
* Allow the interview platform through your firewall/antivirus.
* Test on an alternative browser or device if required.

<Tip>
  ## Additional Troubleshooting

  1. Clear your browser cache and cookies.
  2. Open the link in **incognito/private mode**.
  3. Restart your device and try again.
  4. Verify your device’s **date and time settings** are correct.
  5. Disable interfering extensions (e.g., ad blockers).
</Tip>