> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Install Talview Secure Browser on Windows

The **Talview Secure Browser (TSB)** provides a controlled, secure environment for online assessments by restricting access to unauthorized applications and ensuring test integrity.

If the Secure Browser isn’t installed properly, candidates may face issues launching or attending exams. This guide explains how to download, install, and troubleshoot TSB on **Windows devices**.

## **Where to Download**

* Secure Browser is available through the **Windows Store.**\
  Ensure you download the official Talview Secure Browser here:

  🔗 [**Talview Secure Browser – Microsoft Store**](https://apps.microsoft.com/detail/9ncq0q33kl48?hl=en-US\&gl=IN)
* **Installation Steps (Windows Store):**

1. Click **Download** on the Microsoft Store page.
2. Once the download completes, a file will be generated in your default download location.
3. **Double-click** the downloaded file to launch the installer.
4. Follow the on-screen instructions to complete **installation.**

<Tip>
  If the app is not available in the Windows Store, you can download the `.exe` installer from the official Talview link:

  🔗 [**Download Secure Browser (.exe) for Windows**](https://pages.talview.com/securebrowser/index.html)
</Tip>

<Note>
  Always ensure you download the version specific to Windows and avoid third-party or copied installers to prevent errors or security issues.
</Note>

**Secure Browser Availability**

* Supported OS: Windows, macOS
* **Not supported on Linux** - Linux users must use standard browser-based assessments (non-SB mode).

## How to Install the Secure Browser

1. Download the official Talview Secure Browser from Windows Store.
2. Right-click the downloaded installer → select **“Run as Administrator**.”
3. Follow the on-screen instructions to complete setup.
4. Once installed, the Talview Secure Browser icon will appear on your Desktop or Start Menu.
5. Launch the Secure Browser and allow any permission prompts for Camera, Microphone, and Screen Recording.
6. Open your **assessment link** (from your email) within the Secure Browser to start the test.

<Check>
  If your device is organization-managed, coordinate with your IT team to allow installation and permissions.

  **Admin privileges** are required to install or auto-update the Secure Browser.
</Check>

### **Granting Device Permissions (Windows)**

* The Secure Browser requires permission to access Camera, Microphone, and Screen Recording.

<Note>
  Failure to grant permissions will prevent exams from launching successfully.
</Note>

## **Device and Network Prerequisites**

### **Minimum System Requirements for Windows**

| **Component**        | **Minimum Requirement**                   | **Recommended Specification**        |
| :------------------- | :---------------------------------------- | :----------------------------------- |
| **Operating System** | Windows 10 or 11                          | Latest Windows 11 build              |
| **RAM**              | 4 GB (2 GB free)                          | 8 GB (4 GB free)                     |
| **Processor**        | Intel Core i3 (10th Gen+) or AMD Ryzen 3  | Intel i7+ or Ryzen 5+                |
| **Graphics**         | 512 MB internal GPU                       | 1 GB dedicated GPU                   |
| **Disk Space**       | 10 GB free                                | 20 GB free                           |
| **Free CPU Cores**   | 2 cores available                         | 3–4 cores available                  |
| **Camera & Mic**     | HD webcam (15fps, 320×240) and microphone | Full HD webcam, noise-cancelling mic |
| **CPU Idle Usage**   | Below 30% before launch                   | Below 15% for smooth proctoring      |

### **Network & Bandwidth Requirements for Windows**

| **Use Case**                   | **Low Bandwidth Mode (Lesser FPS)** | **Minimum Requirement** | **Recommended Requirement** |
| :----------------------------- | :---------------------------------- | :---------------------- | :-------------------------- |
| **Recorded / Live Proctoring** | 200 Kbps                            | 512 Kbps                | 5 Mbps                      |
| **Secondary Camera (if used)** | 200 Kbps                            | 512 Kbps                | 5 Mbps                      |
| **Latency**                    | —                                   | \< 150ms                | \< 80ms                     |
| **Jitter**                     | —                                   | \< 30ms                 | \< 20ms                     |
| **Packet Loss**                | —                                   | \< 1%                   | 0%                          |
| **Connection Type**            | Wi-Fi acceptable                    | Wi-Fi acceptable        | Ethernet preferred          |

> Disable VPNs and background downloads.

## **How to Exit the Secure Browser**

After submitting your test:

* Click the **‘Quit’ (Power) icon** in the bottom-right corner, o
* Press **Ctrl + Q** on your keyboard.

This will safely close the Secure Browser and end your session.

## **Common Error States and How to Resolve**

| **Issue / Error Message**                       | **Possible Cause**                            | **Resolution**                                                                                                           |
| :---------------------------------------------- | :-------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------- |
| **Installer doesn’t open**                      | Installer blocked by Windows Defender         | Right-click installer → **Run as Administrator**                                                                         |
| **Installation blocked by antivirus/firewall**  | Security software interference                | Temporarily disable firewall via **Control Panel → System and Security → Windows Defender Firewall → Turn off firewall** |
| **Update Required**                             | Outdated Secure Browser                       | Click **“Update”** when prompted to install latest version                                                               |
| **Resolution for Restricted Software Detected** | Unsupported apps (e.g., Zoom, OBS) running    | Close blacklisted apps and relaunch Secure Browser. Disable setting to run applications in background                    |
| **Multiple Monitors Detected**                  | More than one display connected               | Disconnect extra monitors and restart browser                                                                            |
| **Screen Recording Detected**                   | Recording or screenshot tool active           | Close screen recording software and restart Secure Browser                                                               |
| **Blank Screen / Launch Failure**               | Poor network or blocked ports                 | Restart router, disable VPNs, retry with Ethernet                                                                        |
| **SB crashes mid-test**                         | Insufficient resources or restricted software | Restart device, close apps, ensure at least **2 GB free RAM**                                                            |
| **SB won’t install on school/work laptop**      | Admin lockout or group policy                 | Use **personal device** or contact your IT team                                                                          |

> 🆘 **Still stuck?**
>
> Re-download TSB from the official link, restart your computer, and relaunch the exam.
>
> If issues persist, Contact [Talview Support](https://certification.talview.com/support/tickets/new) with a screenshot and your registered email ID.

## **Best Practices for Smooth Assessments**

* Restart your system and close unnecessary apps (Zoom, Teams, browsers) before launching Secure Browser.
* Use a **wired (Ethernet)** connection for stable video streaming.
* Checks for updates automatically at every launch.
* Download and install the latest version before the test begins.
* To ensure a smooth process, make sure to check [Pre-Requisites for Online Assessment : Support Center](https://talview.freshdesk.com/support/solutions/articles/11000129948-pre-requisites-for-online-assessments) before your session.
* Candidates should launch SB at least 15–20 minutes before their scheduled test time.

<Tip>
  By ensuring your device meets all prerequisites and following the above installation and troubleshooting steps, you can avoid last-minute technical issues and have a seamless testing experience on Talview Secure Browser for Windows.
</Tip>