> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Attendee FAQs - Attendee Proctoring Onboarding

### **Introduction**

Attendee Proctoring Onboarding is the pre-assessment verification process that ensures a secure and fair testing environment.

This FAQ is specifically for **Attendees (candidates/test takers)** who are required to complete identity verification, system checks, secure browser setup, and environment validation before starting the assessments.

***

### **1. Before You Begin**

**Q1. What is Attendee Proctoring Onboarding?**

Attendee Proctoring Onboarding is a mandatory pre-exam process that verifies:

* Your device compatibility
* Your camera and microphone access
* Your identity (ID verification and facial capture)
* Your testing environment (if required)
* Secure Browser installation (for certain assessments)

You must complete onboarding successfully before you begin your exam.

**Q2. How can I check if my device and browser are compatible?**

Before your scheduled exam:

* Ensure you are using a supported browser:
  * Google Chrome (recommended)
  * Microsoft Edge
* Update your browser to the latest version.
* Test your:
  * Camera
  * Microphone
  * Internet connection

For optimal performance, close unnecessary tabs and background applications before starting.

**Q3. What devices can I use for the assessment?**

You can typically use:

* **Desktop or Laptop (Recommended)** – Windows or macOS
* **Supported browsers** – Chrome or Edge and other chromium based browsers (latest versions)

Mobile devices are not recommended unless explicitly permitted by your organization.

**Q4. What are the minimum system requirements?**

| Requirement | Minimum                  |
| :---------- | :----------------------- |
| RAM         | 4GB                      |
| Processor   | Dual-core 2 GHz          |
| Webcam      | Functional camera        |
| Microphone  | Required                 |
| Internet    | 1 Mbps upload & download |

For optimal performance, use a desktop or laptop.

**Q5. Can I use a mobile phone or tablet for onboarding?**

Mobile devices are not recommended unless explicitly permitted. Most proctored assessments require a laptop or desktop.

**Q6. How early should I start the onboarding process?**

You should begin onboarding at least **15–20 minutes before** your scheduled exam time. This allows sufficient time for system checks, Secure Browser updates (if required), and identity verification.

**Q7. What should I keep ready before starting onboarding?**

* Government-issued photo ID
* Stable internet connection
* Fully charged laptop (or connected power source)
* Quiet, well-lit room
* Administrator access to install Secure Browser (if Secure Browser is required)

**Q8. Can I use a public or office network?**

Yes, but ensure:

* The network does not block camera or screen recording permissions
* Firewall restrictions do not prevent Secure Browser installation
* Bandwidth is stable

> **Note**: If using a corporate network, check with IT in advance.

**Q9. Can I change devices after starting onboarding?**

If you face technical issues during onboarding, you may switch to another supported device and restart the process.

However, after completing onboarding, you should continue the exam on the **same device**, as changing devices may require re-verification.

***

### **2. Secure Browser**

**Q1. What is a Secure Browser?**

A Secure Browser is a controlled testing browser used to ensure exam integrity. It restricts certain system and browser functions during the assessment. It creates a secure testing environment to prevent unauthorized activity.

**Q2. How do I install the Secure Browser?**

Some assessments require a **Secure Browser** for enhanced exam security.

To install:

**For Windows:**

* Download TSB from the **Microsoft Store** or the official Talview download link provided in your assessment email.
* Right-click the installer and select **“Run as Administrator.”**
* Follow the on-screen instructions to complete the installation.
* When prompted, grant permissions for:
  * Camera
  * Microphone
  * Screen Recording

**For macOS:**

* Download the **.dmg file** from Talview’s official download page.
* Open the .**dmg file**.
* Drag the Talview Secure Browser application into your **Applications** folder.
* Launch the application.
* Allow permissions for:
  * Camera
  * Microphone
  * Screen Recording

> **NOTE:**
>
> * Administrator privileges are required to install TSB.
> * Launch TSB **15–20 minutes before your scheduled test** to allow time for updates and system checks.

**Q3. Why is Secure Browser required?**

The Secure Browser helps maintain a fair and secure assessment environment by preventing unauthorized actions and monitoring system activity during the exam.

**Q4. What if Secure Browser fails to launch?**

* Restart your device
* Reinstall the Secure Browser
* Ensure administrator access
* Temporarily disable antivirus (if blocking installation)

> **Note**: Uninstall any previous versions before you install the latest version of Secure browser.

**Q5. Can I use other applications while using the Secure Browser?**

No. The Secure Browser restricts access to other applications and system functions during the assessment.

**Q6. Do I need to uninstall the Secure Browser after the exam?**

You can keep the Secure Browser installed if you have upcoming assessments scheduled. If you do not have any future exams, you may uninstall it from your system settings.

**Q7. Will Secure Browser access my personal files?**

No. The Secure Browser does not access personal files. It only restricts system functionality during the assessment session.

***

### 3. Verification Process

**Q1. Why is my verification taking longer than expected?**

Verification may take longer if additional checks are being completed or if multiple test takers are being verified at the same time.

Delays or retries can also occur due to:

* Slow internet connection
* Poor lighting
* Blurry ID or facial image

> **Note**: Please remain on the page and avoid refreshing repeatedly while the process completes.

**Q2. My exam time has started, but I’m stuck on the verification page. What should I do?**

If your exam time has started and verification is still in progress:

* **Stay on the verification page** and do not close the window.
* Avoid repeated refresh attempts.
* If the delay continues after your scheduled start time, use the **chat option to contact the proctor** and inform them that verification is pending.

> **Note**: Do not exit the session unless instructed by the proctor or support.

**Q3. What happens if my verification fails?**

If verification fails:

* Reattempt facial capture or ID upload carefully.
* Ensure proper lighting and camera positioning.
* Follow on-screen instructions.

**Q4. What documents are accepted for ID verification?**

Typically accepted documents include:

* Government-issued ID card
* Passport
* Driver’s License

> **Note:** If explicitly mentioned in your assessment instructions, a **College/Institution ID** may also be accepted. Refer to your assessment instructions for exact requirements.

**Q5. What should I do if my face is not detected during verification?**

* Improve lighting
* Remove hats or face coverings
* Sit directly facing the camera
* Ensure your face is centered in the frame

**Q6. What is a 360° Environment Check?**

You may be asked to rotate your camera briefly to show your surroundings. This confirms that no unauthorized materials or individuals are present.

**Q7. What happens if my ID gets rejected during verification?**

If your ID is rejected, you **cannot proceed with the exam** until a valid and clear ID is submitted. The system expects a high-quality image where all required details (photo, name, expiry date, etc.) are clearly visible. You will be prompted to **retake and resubmit your ID** with a clearer image.

**Q8. Why am I asked to show my surroundings?**

This ensures:

* No unauthorized materials are present
* No other individuals are assisting you
* The environment meets exam integrity standards

***

### **5. During the Exam**

**Q1. Am I allowed to take a break during the exam?**

Break permissions depend on how your organization has configured the assessment.

* If breaks are allowed, you will see a **Pause/Break** option.
* If breaks are not allowed:
  * Leaving the screen may trigger proctoring alerts.
  * The session may be flagged.
  * Your exam may be automatically submitted or terminated.

> **Note**: Always read the instructions carefully before you begin your exam.

**Q2. My internet connection is stable, but my screen is frozen. How can I fix this?**

If your screen freezes:

* Wait a few seconds to see if it resumes.
* Close unnecessary background applications.
* Refresh the page once.
* Restart the Secure Browser if required.
* Rejoin using the original assessment link.

> **Note**: Avoid repeated refresh attempts, as this may disrupt the session.

**Q3. What should I do if I accidentally close the exam window?**

If you accidentally close:

* Reopen the original assessment link immediately.
* Log back in using your registered credentials.
* Continue the assessment (if allowed by configuration).

> **Note**: If you cannot resume, contact support right away.

**Q4. What actions can trigger proctoring alerts?**

* Switching browser tabs
* Opening other applications
* Leaving the camera frame
* Disconnecting camera or microphone
* Connecting additional devices

> **Note**: These alerts may be reviewed by Alvy (AI Proctoring Agent) or a human proctor.

**Q5. What happens if I lose internet connection during the exam?**

* Reconnect immediately
* Reopen the original exam link
* Resume the assessment (if allowed)

Prolonged disconnection may be flagged.

**Q6. What happens if I leave the camera frame briefly?**

Leaving the camera view may trigger a proctoring alert. Repeated or prolonged absence can lead to review or escalation.

**Q7. What happens if someone enters the room during my exam?**

If another person enters the room, it may trigger a **warning or proctoring flag**.

Depending on your exam setup:

* You may receive an **on-screen warning**, or
* The incident may be **flagged for review** by a proctor or exam administrator.

To avoid issues, you must ask the other person to leave the exam environment and take the exam **alone in a private room**.

**Q8. How do I change the language in a proctored assessment?**

To change the language, go to the top-right corner of the onboarding page and click on the language icon. A small menu will appear where you can select your preferred language. Currently, the available language options are English and Spanish.

***

### **6. Device Permissions**

**Q1. What permissions do I need to allow?**

You must allow:

* **Camera access** – for facial verification and proctoring
* **Microphone access** – for monitoring (if required)
* **Screen access** – for secure assessments
* **Secure Browser permissions** (if applicable)

When prompted by your browser, click **“Allow”**.

**Q2. What if I accidentally denied camera or microphone permissions?**

If you denied permissions:

* Click the **lock icon** in the browser address bar.
* Go to **Site Settings**.
* Set Camera and Microphone to **Allow**.
* Refresh the page.

Complete this before proceeding with verification.

**Q3. Why is screen recording permission required?**

Screen recording permission is required to monitor on-screen activity during the assessment. This helps maintain exam integrity and may be used for session review or auditing, if required by your organization’s proctoring configuration.

**Q4. What if my operating system blocks screen recording permission?**

*On macOS*:

* Go to **System Settings → Privacy & Security → Screen Recording**
* Enable access for **Talview Secure Browser**
* Restart the browser

*On Windows:*

Ensure required permissions (camera, microphone, screen recording)are granted during installation.

***

### **7. Troubleshooting & Support**

**Q1. How can I raise a support ticket?**

To contact support:

* Click the [**Help/Support**](https://talview.freshdesk.com/support/tickets/new) option on the onboarding or assessment page.
* Provide:
  * Your registered email ID
  * Assessment name
  * Detailed description of the issue
  * Screenshots (if available)
* Submit the request.

> **Note**: You may also use the support contact information provided in your invitation email.

**Q2. I received a browser or OS compatibility error. What should I do?**

If you see a compatibility error:

* Switch to Chrome, Edge, or Firefox (latest version).
* Update your browser.
* Use a supported operating system.
* Try a different laptop or desktop device.

If you do not have access to a supported device, inform your administrator immediately.

**Q3. What should I do if I continue to face technical issues?**

If troubleshooting does not resolve the issue:

* Contact support immediately.
* Stay logged in until advised otherwise.
* Capture screenshots (if possible).

> **Note**: Early reporting helps minimize disruption and protects your assessment attempt.

**Q4. Will my exam time be compensated if I face technical issues?**

Time adjustments depend on your organization’s policy. Always report issues immediately to ensure they are documented.

**Q5. Can I reschedule my exam due to technical issues?**

Rescheduling is subject to your organization’s policy. Contact your administrator or recruiter for clarification.

***