> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I log in to my test after completing system checks?

Passing your system checks confirms that your device, camera, microphone, and network are ready, but it doesn't log you in to your test. If you can't sign in after the checks, the cause is usually your invitation link, one-time password (OTP), or test schedule. Talview login issues like these can usually be resolved in a few minutes using the fixes below.

### 🔎 Troubleshooting common issues

| What Might Be Wrong | How to Fix It |
| :- | :- |
| You're on a page asking for a username and password | You don't need a password to log in to your test. Close the page and reopen the test from the link in your invitation email or SMS. |
| You're using a different email address from the one your invitation was sent to | Log in with the same email address that received your test invitation. Check your inbox for the original invitation if you're unsure which address was used. |
| You didn't receive your OTP, or the OTP isn't accepted | Your OTP is sent to the email address your invitation was sent to. <br />Check your email inbox, including the spam or junk folder, and allow a few minutes for it to arrive. <br />Enter the code manually instead of pasting it, and check for extra spaces. <br />If the OTP still doesn't arrive or isn't accepted, contact your recruiter or exam coordinator. |
| You opened the test from a link other than your invitation | Close the current window and reopen the test from the link in your invitation email or SMS. <br />Your link is unique to you and your test session. |
| Your link was already opened on another device | Contact your recruiter or exam coordinator. <br />They can resend your invitation email or reinvite you to the same assessment. |
| Your test window hasn't opened yet or has already closed | You can only log in during your scheduled test window. <br />Check the scheduled date and time in your invitation. <br />If your window has passed, contact your recruiter or exam coordinator. |
| You’re trying to open your test on a phone or tablet | Most tests need a laptop. Phones work only if the organization running your test allows mobile access, and tablets and Chromebooks aren’t supported. Open your invitation link on a laptop instead. <br /><br />See [Supported devices for assessments](https://docs.talview.com/candidates/system-diagnostics/supported-devices-for-assessments). |
| Saved browser data is interfering with your login | Close the Secure Browser or your web browser completely, then reopen your invitation link. <br />If you're using a web browser, try clearing your cache and cookies first. |

<Tip>
  **Additional tips**

  * Keep your invitation email or SMS open during your test in case you need to reopen the link.
  * Complete your system checks and log in at least 30 minutes before your scheduled start time, so there's time to resolve any issues.
  * If you still can't log in, contact your recruiter or exam coordinator, or reach out to support with a screenshot of the error and the email address your invitation was sent to.
</Tip>

### 📚 Related Articles

* [Account and access FAQs](https://docs.talview.com/candidates/assessments/ae/account-and-access)
* [Run diagnostics](https://docs.talview.com/candidates/system-diagnostics/run-diagnostics)
* [How to resolve installation issues in the Secure Browser](https://docs.talview.com/candidates/system-diagnostics/talview-secure-browser-tsb-compatibility/how-to-resolve-installation-issues-in-sb)


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