> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to resolve Verification code errors?

Attendees receive an email from Talview containing a test link and a unique verification code to access their assessment. After clicking the link and entering the code, they proceed to complete the onboarding steps before starting their test.

This article helps attendees resolve issues when their verification code is invalid or not accepted during the login process.

## 🔎Troubleshooting Common Issues

| **What might be wrong**                             | **How to fix it**                                                                                                                                                                                                                       |
| :-------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Verification code entered incorrectly**           | Copy and paste the code directly from the email instead of typing it manually. <br />Ensure there are no extra spaces before or after the code. <br />The code is case-sensitive, so match the exact capitalization shown in the email. |
| **Verification code has expired**                   | Verification codes are typically valid for a limited time. <br />If your code has expired, look for a "Resend Code" option on the login page, or contact your test organizer to send a new invitation link.                             |
| **Using an old or previous verification code**      | If you received multiple emails from Talview, ensure you're using the code from the most recent email. Previous codes become invalid once a new one is generated.                                                                       |
| **Email link and verification code are mismatched** | Always use the verification code that came in the same email as the link you clicked. <br />If you clicked a link from one email but used a code from another, the system will reject it.                                               |
| **Browser cache or cookies interfering**            | Clear your browser cache and cookies, then restart your browser. <br />Try accessing the test link again in a private/incognito window to rule out stored data conflicts.                                                               |
| **Copy-paste formatting issues**                    | If copying the code, paste it into a plain text editor (like Notepad) first, then copy it again before pasting into the verification field. <br />This removes any hidden formatting characters.                                        |

<Tip>
  ### **Additional Tips:**

  * Check your spam or junk folder if you haven't received the verification code email, as automated messages sometimes get filtered.
  * Avoid refreshing the login page multiple times after entering the code, as this may trigger security blocks.
  * If you're using a mobile device, switch to a desktop or laptop browser if the issue persists, as some mobile browsers may not handle the verification properly.
  * Make sure you're accessing the link from the same device where you opened the email, especially if your organization has device-specific security policies.
  * Contact your test administrator immediately if none of these solutions work, and provide them with the exact error message you're seeing.
</Tip>