> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I sign up?

If you're having trouble signing up on Talview, it could be due to an unrecognised email address, an expired verification code, or a browser issue. This can prevent you from creating your account and getting started. In this article, you will find the most common causes and fixes to complete your sign-up successfully.

***

### 🔎 Troubleshooting common issues

| **What Might Be Wrong**                           | **How to Fix It**                                                                                                                                                                                                                                                                                                    |
| :------------------------------------------------ | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| You're not on the **Sign-Up** tab                 | Make sure the **Sign-Up** tab is selected before entering your details.                                                                                                                                                                                                                                              |
| You're entering an invalid email address          | Check for typos or extra spaces and re-enter a valid email address.                                                                                                                                                                                                                                                  |
| You didn't receive the verification code          | Check your spam or junk folder for an email from Talview. <br />If it's not there, wait for the resend timer to expire and click **Resend code** to request a new one. <br />If the issue persists, check with your IT team to ensure emails from Talview aren't being blocked by your organisation's email filters. |
| Your verification code has expired                | Verification codes are time sensitive. Return to the sign-up page and request a new one.                                                                                                                                                                                                                             |
| An account already exists with your email address | An account may already be registered with your email. Try [logging in with your password](https://www.notion.so/talview/link) or [resetting your password](https://www.notion.so/talview/link) instead.                                                                                                              |
| Your browser is causing issues                    | - Clear your browser cache and cookies. <br />- Try signing up on a different browser.                                                                                                                                                                                                                               |

<Tip>
  **Additional tips**

  * Use **Chrome**, **Edge**, or **Firefox** for the best experience.
  * If the issue persists, contact your administrator for further assistance.
</Tip>