> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I not able to access Talview on my browser?

If you're unable to open or access Talview on your browser, it could be due to an unsupported browser, network issues, or browser settings blocking the platform. This can prevent you from logging in and getting started. In this article, you will find the most common causes and fixes to access the platform successfully.

***

### 🔎 Troubleshooting common issues

| **What Might Be Wrong**                          | **How to Fix It**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| :----------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| You're using an unsupported browser              | Use a supported browser - **Chrome**, **Edge**, or **Firefox** are recommended for the best experience.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| Your browser is outdated                         | Update your browser to the latest version and try again.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| Your browser cache or cookies are causing issues | **Google Chrome:** Go to `Settings > Privacy and security > Clear browsing data`. Select *Cookies and other site data* and *Cached images and files*, then click *Clear data*. <br />**Microsoft Edge:** Go to `Settings > Privacy, search, and services > Clear browsing data > Choose what to clear`. Select *Cookies and other site data* and *Cached images and files*, then click *Clear now*. <br />**Mozilla Firefox:** Go to `Settings > Privacy & Security > Cookies and Site Data > Clear Data`. <br />Select both options and click *Clear*. Reload the page after clearing. |
| Browser extensions are blocking the platform     | Disable browser extensions, particularly ad blockers or security extensions and try again.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| Your internet connection is unstable             | Check your connection and try again once it's stable.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| Your organization's network is blocking access   | Check with your IT team to ensure Talview isn't being blocked by your organization's firewall or network settings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| The login URL is incorrect                       | Make sure you're using the correct login URL shared by your organization. <br />Check your onboarding email if you're unsure.                                                                                                                                                                                                                                                                                                                                                                                                                                                           |

<Tip>
  **Additional tips**

  * Try opening the platform in an incognito or private browsing window to rule out extension or cache issues.
  * If the issue persists, contact your administrator or reach out to Talview support for further assistance.
</Tip>