> ## Documentation Index
> Fetch the complete documentation index at: https://docs.talview.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I log in with my password?

Logging in to Talview with your password may fail for a number of reasons, such as an unrecognized email address, an incorrect password, or a browser issue. This can prevent you from accessing your account and getting started. In this article, you will find the most common causes and fixes to get back in quickly.

***

### 🔎 Troubleshooting common issues

| **What Might Be Wrong**                  | **How to Fix It**                                                                                                                                                                                                              |
| :--------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| You're not on the **Login** tab          | Make sure the **Login** tab is selected before entering your email address.                                                                                                                                                    |
| You're entering the wrong email address  | Check for typos or extra spaces and re-enter your registered email address.                                                                                                                                                    |
| Your verification code has expired       | Verification codes are time sensitive. <br />Return to the login page and request a new one.                                                                                                                                   |
| You didn't receive the verification code | Check your spam or junk folder. If it's not there, wait for the resend timer to expire and click **Resend code**.                                                                                                              |
| You're selecting the wrong account       | If multiple accounts are linked to your email, make sure you're selecting the right one on the **Pick an account** screen.                                                                                                     |
| You're entering the wrong password       | Passwords are case-sensitive, re-enter yours carefully. <br />If you've forgotten it, click **Forgot password?** to [reset your password.](https://docs.talview.com/admin/login-and-access/how-tos/how-to-reset-your-password) |
| Your browser is causing issues           | Clear your browser cache and cookies. <br />Try logging in on a different browser.                                                                                                                                             |

<Tip>
  **Additional tips**

  Use **Chrome**, **Edge**, or **Firefox** for the best login experience.

  * If none of the steps above resolve your issue, reach out to your administrator for further assistance.
</Tip>